Effective date: September 12, 2026. This Privacy Policy explains how GM Garage Door Repair LLC, doing business as Broward Garage Door Pros ("we", "us", "our"), collects, uses, and shares information when you visit browardgaragedoorpros.com, call or text us, or request garage door service. Our office is at 3113 Stirling Rd STE 203, Fort Lauderdale, FL 33312. Phone: (954) 231-2819.
Information we collect
- Information you give us. When you submit a form, call, or text us, we collect your name, phone number, email address (if you provide it), city or service address, the service you need, and anything you write in the message box.
- Consent records. If you check a text-message consent box on our website, we record which box you checked, the exact wording shown to you, the date and time, the page you were on, and your IP address, so we can prove you gave consent.
- Service records. Estimates, invoices, photos of the work, and notes about your door or opener.
- Technical data. Our website is served through Cloudflare, which keeps standard server logs (IP address, browser type, pages requested) for security. We do not run advertising cookies or trackers on this website.
How we use information
- To respond to your request, schedule the visit, and perform the work.
- To send the messages you asked for: confirmations, technician arrival updates, estimates, invoices, and follow-ups about the job.
- To send marketing text messages only if you separately opted in to them.
- To keep business records, handle warranty work, and comply with the law.
Text messaging (SMS) program
Broward Garage Door Pros sends text messages only to people who have opted in. You can opt in by checking a consent box on a form on this website, or by telling us on the phone that you would like to receive service updates by text. Marketing text messages require a separate written opt-in through the marketing checkbox on our website; we never send marketing texts based on a phone conversation alone.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not share, sell, or provide your mobile phone number or your messaging consent data to third parties or affiliates for marketing or promotional purposes.
- Message types. Non-marketing: appointment confirmations and reminders, technician arrival updates, estimate and quote follow-ups, and a request for feedback after the job. Marketing (separate opt-in only): seasonal maintenance reminders and occasional offers.
- Message frequency varies. Most customers receive between two and six messages per service request. Marketing messages, if you opt in, are sent no more than four times per month.
- Message and data rates may apply.
- Opt out at any time by replying STOP to any message. We will send one final message confirming that you are unsubscribed.
- Help. Reply HELP to any message, or call (954) 231-2819.
- Consent to receive text messages is not a condition of purchasing any service.
The full program terms are in our Terms of Service.
How we share information
We share information only with service providers that help us run the business and that act on our instructions: our customer relationship and messaging platform, our telephone and text messaging carrier, our email provider, and our website host. These providers may not use your information for their own purposes. We do not sell personal information, and we do not share your phone number or consent data with third parties or affiliates for their marketing. We may disclose information when required by law, to protect our rights, or to complete a sale or reorganization of the business.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect the information you give us:
- This website is served only over HTTPS, so form submissions are encrypted in transit from your browser to our systems.
- Form submissions go directly to our customer relationship and messaging platform over an encrypted connection. We do not store your details in the website itself.
- Access to customer records and consent records is limited to authorized staff who need it to schedule and perform service, and those accounts are password protected.
- We do not collect payment card numbers through this website.
- Our service providers are required to protect the information they handle for us and may not use it for their own purposes.
No method of transmission or storage is completely secure. If a security breach affects your personal information, we will notify you as required by Florida law.
How long we keep information
We keep customer and consent records for as long as needed to serve you, honor warranties, and meet legal and accounting requirements. Consent records are kept for at least four years after your last message.
Your choices
- Reply STOP to stop text messages. Ask us by phone to stop calls or emails.
- You may ask what information we hold about you and ask us to correct or delete it. We will verify your identity before acting on a request, and we may keep records we are legally required to keep.
Children
Our services and website are intended for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we change this policy we will update the effective date at the top of this page. Material changes to the text messaging program will also be announced in the program terms.
Contact us
GM Garage Door Repair LLC, doing business as Broward Garage Door Pros
3113 Stirling Rd STE 203, Fort Lauderdale, FL 33312
Phone: (954) 231-2819
Email: info@browardgaragedoorpros.com
Or use the contact form.